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Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@riverratkayaks.com and we will process an insurance claim on your behalf.

Warranty:

Your product will be covered by each manufacturers warranty. If you feel you have a warranty claim please email us as info@riverratkayaks.com, and we will help you make a claim with the given manufacturer.

Buyers Remorse:

We will not exchange or refund products due to buyers remorse. Due to the high cost of shipping and fees associated only warranty claims will be returned to correct the manufacturing problem.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.